Introducing our new app
business Mobile banking
Make payments and manage your accounts and cards on the go using the Metro Bank mobile banking app. Don't have an account with us yet? Come in store and get your account opened, debit card printed and mobile banking set up there and then.
Stay up-to-date
Check your balance 24/7 and keep an eye on your recent processed transactions. Instant peace of mind.
Block and unblock cards
There’s no need to panic if you lose your wallet with the Metro Bank app. Simply block, unblock and cancel your debit and credit cards right from your phone.
Make payments on the go
Move money between your accounts, and make payments to new or existing payees wherever you are.
Try it for yourself with our demo
Watch our brand new Mobile Banking app video
Latest improvements to our Mobile Banking app
- Set-up a new payee
- Create and edit standing orders
- Open Instant Access Savings Accounts
- Fingerprint login can be set up
- You can now view your transactions from the last six months
- A brand new spending summary tool - helping you track what you're spending
Getting started
Getting started
How to register
You can download the app from the Apple App Store and Google Play Store.
If you’re a current Internet Banking user all you’ll need is:
- Your 12-digit customer number or username. You’ll have been given a customer number when you opened your account. If you changed it, that’s your username.
- Your 8-digit security number
- Your password
If you haven’t registered for Internet Banking you’ll need:
- Your 12-digit customer number
- The debit card for your account that you used or opened most recently
- You’ll then be able to set your 8-digit security number and password within the app.
Managing your Mobile Banking
Managing your Mobile Banking
Fingerprint log in
Fingerprint log in is available on selected Apple and Android devices. You can set this up within your Mobile Banking app, and use it each time you log in.
Viewing your account information
Your homepage includes all your accounts, both personal and business (if you have any). You can view your transactions from the last six months to keep track of what's coming in and going out - you can even view transactions which are still being processed. We also show you your spending summary - a handy tool to track how much you're spending.
Making payments
You can make payments to any existing payees, with a daily limit of £21,000. To set up new payees you can use Internet Banking, come into a store or give us a call on 0345 08 08 500.
Transferring money between your accounts
You can transfer money easily and quickly between your own accounts.
Managing your cards
Using the Mobile Banking app, you can block, unblock and cancel any of your cards right from your phone.
Top Mobile Banking tips
Top Mobile Banking tips
- You should only download our official Mobile Banking apps from the Apple App Store and Google Play
- When setting your Mobile Banking app passcode, make sure you choose a combination of numbers which are hard to guess
- Never give your passcode or full security details over the phone, by email or text message
- Keep your mobile device up-to-date with the latest operating system
- Log out of your app when you're not using it
Internet Banking and Mobile Banking app terms of use
Download our 'Internet Banking and Mobile Banking app terms of use'
FAQs
-
Is my phone compatible with the Metro Bank Mobile Banking app?
The app is compatible with Apple iPhone and Android phones. They must be using a minimum operating system of iOS 9.0 for iPhone and KitKat 4.4 for Android.
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How many devices can I install the Metro Bank Mobile Banking app on?
You can have the app on up to five mobile phone devices. If you reach the maximum limit you can call us on 0345 08 08 500.
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I can’t activate the app. What should I do?
Check:
1. Your phone has a signal and internet connection.
2. You’ve registered the correct mobile phone number with Metro Bank. You can see what it is if you log in to internet banking. If you want to change it, call us or come into a store.
3. You’ve entered these details correctly:
a. Your 12-digit customer number or username
b. Your 8-digit security number and password
c. Your 8 digit verification code which was sent to you in a text message.
4. If you didn’t receive the SMS, you can request a new one within the app. If this still doesn’t work give us a call on 0345 08 08 500 or pop into a store.
If you still can’t activate it, come into a store or call us on 0345 08 08 500.
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Apple Pay
Apple Pay is an easy and safe way to pay using your Metro Bank debit or credit card.
Find out more about how you can set it up on your apple device today.
Ways to bank
Android Pay
It's as simple as tap, pay, done. Android Pay™ is a safe way to make contactless payments with your Android device.
WAYS TO BANK
Online banking for business
Which online banking solution is best for your business? Get the basics, add BACS and CHAPS, or go for our full commercial platform.
FSCS
Protecting your money
Your eligible deposits with Metro Bank are protected by the FSCS.
