The grass is greener

Just pop into one of our stores – they’re open 7 days a week and from 8am-8pm on weekdays. No need to make an appointment. Once you’re done, we’ll print your debit card and cheque book in store, so you can get up and running straight away.

To switch your account all we’ll need is: 

• proof of your identity and address
• the details of your old account, including the account number, sort code and card number on our Current Account Closure Document
• the date you want the transfer to take place - 7 working days in the future or later

We will attempt to match your existing overdraft limit (where we can, depending on your financial status).

It couldn't be simpler. Find your nearest store to make the switch.

Here’s what our switching team will take care of for you:

• transferring your Direct Debits, standing orders and incoming payments such as salary
• moving money from your old account to your new one
• closing your old account

Once everything is in order and the switch is complete, we’ll let you know by email.

You can relax knowing your account transfer is covered by the Current Account Switch Guarantee. This means if there are any issues, we’ll contact you before the switching date. 

If someone tries to send a payment to your old bank, you don’t need to worry about that either – these payments will be redirected to your new account. We’ll also let the sender know your new details. Should anything go wrong with the switch, we’ll refund any interest and charges made because of the failure.